POLICIES | Sensei Brands

Messaging Policy

Effective Date:01/02/2024

At Sensei Brands, we are committed to transparent, respectful, and secure communication with our clients, partners, and team members. This Messaging Policy outlines how we collect, use, and manage communication across all channels, including email, SMS, client portals, and appointment scheduling systems such as Dubsado.

1. Communication Channels
We use various platforms including email, phone, SMS, and client management systems (e.g., Dubsado) to communicate with our clients and team members. By engaging with our services, you consent to receive messages through these channels related to projects, invoices, appointments, and updates.

2. Data Collection and Use
Information shared via our communication channels may include contact details, project specifics, invoices, and scheduling information. This data is collected and stored in secure systems solely for business and client service purposes.

3. Message Content
We strive to ensure that all messages are professional, relevant, and aligned with the service being provided. Automated messages may include invoice links, appointment reminders, contract updates, and client portal access, all tailored through systems like Dubsado using auto-filled data fields.

4. Consent and Preferences
You may manage your communication preferences or opt out of non-essential messages at any time by contacting us at contact@thankyousensei.com. However, opting out of essential messages may impact our ability to provide services effectively.

5. Privacy and Security
All messages and communications are managed in accordance with our [Privacy Policy] and applicable data protection laws. We do not share your personal communication data with third parties without your consent unless required by law.

No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at bj@thankyousensei.com

6. Updates to This Policy
We may update this Messaging Policy periodically. Any changes will be posted on our website and communicated where appropriate.

Contact Us
If you have questions or concerns regarding this policy or your communication preferences, please contact us at:

Sensei Brands
3906 Indiana Ave, Kansas City, MO

816-301-5323

contact@thankyousensei.com

Return Policy for Merch

At Sensei Brands, we strive to provide the highest quality products and services to our valued customers. To maintain the integrity of our business and ensure a positive experience for all, we have implemented the following No Return Policy:

All Sales Are Final: Once a purchase is made, it is considered final and cannot be returned for a refund or exchange.
Product and Service Satisfaction: We take great care in delivering products and services that meet or exceed your expectations. If you encounter any issues with our products or services, please reach out to our customer support team, and we will do our best to address your concerns promptly.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us within [number of days] of receiving the product. We will assess the situation on a case-by-case basis and work towards a satisfactory resolution, which may include a replacement or repair.
Clear Product Descriptions: We make every effort to provide accurate and detailed product descriptions, including specifications, dimensions, and images. We encourage our customers to review these descriptions carefully before making a purchase to ensure that the product meets their specific requirements.
Exchange for Incorrect Orders: If you receive an incorrect item due to an error on our part, please contact us within 2 Days of receiving the order. We will arrange for the return of the incorrect item and send you the correct item as soon as possible.
Non-Refundable Services: Our services, such as photography, videography, web design, and other creative services, are non-refundable once the service has been provided or initiated. We work closely with our clients to ensure their satisfaction throughout the creative process.

Cancellation Policy

We understand that life can sometimes interfere with your scheduled photography session. Our goal is to be as flexible as possible while ensuring a fair policy for all our clients. Please review our cancellation policy below:

Cancellation Deadline: You may cancel or reschedule your session at no charge up to 72 hours (3 days) before your scheduled appointment.

No-Show: If you do not show up for your session without prior notice of cancellation, you will be charged the full session fee.

Rescheduling: If you need to reschedule your session within the cancellation deadline, we will accommodate you at no extra charge. Please contact us to find a suitable alternative date and time.

Deposits and Cancellation Fees: If you are unable to attend your photo session, all deposits will act as a cancellation fee. If the session needs to be rescheduled within 24 hours of booking, one complimentary reschedule will be provided. If rescheduling is requested more than 24 hours after booking, a $50 rescheduling fee will be added to your open invoice. Any rescheduling within 72 hours of the session will be treated as a cancellation, resulting in forfeiture of the deposit.

The photographer reserves the right to deny service to clients with a history of repeated cancellations. If Sensei Brands cannot perform this contract due to circumstances beyond control, such as fire, casualty, strike, act of God, or the photographer’s illness or emergency, the deposit fee will be returned to the client, and there will be no further liability concerning the contract.

We understand that exceptional circumstances may arise, and we are committed to addressing any concerns or issues on an individual basis. Please reach out to our customer support team at ADMIN@THANKYOUSENSEI.COM if you have any questions or need further assistance.

By making a purchase or engaging with our services, you acknowledge and agree to comply with our No Return Policy.

Thank you for choosing Sensei Brands. We appreciate your understanding and support.

Sincerely,

Sensei Brands